Common questions
WHAT ARE THE FORMS OF PAYMENT?
We accept all major credit cards and also provide other forms of payment available at check-out..
HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all of your information is entered into an SSL secure page. Your information is SSL encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. THERE ARE FEES TO PAY IF YOU ARE PURCHASING INTERNATIONALLY
No. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All of our deliveries are made after confirming all the details you provided when completing the order. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is contact@uderstreet.com
The change will only be made if your order has not yet been dispatched.
5. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
Delivery time is based on the shipping option you chose. After your order has been shipped, we will send you your tracking number and tracking website via email (the one you registered with the order). The order processing time is 2 to 5 business days, after payment confirmation. Once posted, the tracking code will be sent to your email provided during registration for real-time monitoring. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF AN ITEM IS MISSING IN MY ORDER?
If something is still missing, please contact us immediately via email: contact@uderstreet.com or via WhatsApp 34-9121-4257
IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CALL CENTER AND SAC:
e-mail: contact@uderstreet.com or WhatsApp 34-9121-4257
We accept all major credit cards and also provide other forms of payment available at check-out..
HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all of your information is entered into an SSL secure page. Your information is SSL encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. THERE ARE FEES TO PAY IF YOU ARE PURCHASING INTERNATIONALLY
No. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All of our deliveries are made after confirming all the details you provided when completing the order. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is contact@uderstreet.com
The change will only be made if your order has not yet been dispatched.
5. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
Delivery time is based on the shipping option you chose. After your order has been shipped, we will send you your tracking number and tracking website via email (the one you registered with the order). The order processing time is 2 to 5 business days, after payment confirmation. Once posted, the tracking code will be sent to your email provided during registration for real-time monitoring. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF AN ITEM IS MISSING IN MY ORDER?
If something is still missing, please contact us immediately via email: contact@uderstreet.com or via WhatsApp 34-9121-4257
IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CALL CENTER AND SAC:
e-mail: contact@uderstreet.com or WhatsApp 34-9121-4257